Frequently Asked Questions

Question 1

Can you do a rush job?

Accepted Answer

Yes — we can complete work same-day if you bring in the garment before 11 AM. Just let us know at drop-off that you need it back the same day and we'll prioritize it for you.

Question 2

Can you pick up or deliver my items?

Accepted Answer

Absolutely. We offer scheduled pickup from your home or office, as well as delivery once your items are ready. We also have an open lobby for drop-offs at any time during business hours — whichever is most convenient for you.

Question 3

What high-end brands do you have experience cleaning?

Accepted Answer

We handle all types of garments and specialize in carefully cleaning luxury pieces from brands such as Chanel, Louis Vuitton, Brunello Cucinelli, Loro Piana, Bottega Veneta, Dior, Tom Ford, Hermès, and many more. Each piece is inspected and treated according to its fabric and care label.

Question 4

Are your cleaning products safe for delicate fabrics?

Accepted Answer

Yes. We are green-certified and use eco-friendly, non-toxic solvents that are gentle on delicate fabrics — including silk, cashmere, wool, and beaded or embellished garments — while still delivering a thorough, professional clean.

Question 5

Do you clean household items like drapes and area rugs?

Accepted Answer

We do. Our services extend well beyond garments — we clean drapery, area rugs, and upholstery. For large or delicate pieces, we can arrange pickup so you don't have to worry about transport.

Question 6

How do I know my garment is in good hands?

Accepted Answer

Every item that comes through our doors is individually tagged, inspected, and tracked from drop-off to pickup. With over 30 years of experience and a clientele that includes five-star hotels, we treat every garment — no matter how simple or how precious — with the same level of care.

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